Our Privacy Policy




Recovery Allies is committed to protecting the privacy and confidentiality of personal information collected through referrals, service delivery, and communication. We manage personal information in accordance with the  Privacy Act 1988 (Cth) and the  Privacy Amendment (Enhancing Privacy Protection) Act 2012.

What personal information do we collect?


Recovery Allies collects personal information that is necessary to provide occupational therapy services and support. This may include:

  • Personal details (such as name, date of birth, and contact information)
  • Health information (such as diagnoses, medical history, and relevant health details)
  • Information related to services and supports (such as referral information, assessments, and session notes)



Where possible, we collect information directly from you. In some circumstances, information may also be provided by referrers, family members, or other professionals involved in your care.

How do we use and share your personal information?


Your personal information is used to:

  • Provide occupational therapy services and supports
  • Communicate with you and relevant stakeholders involved in your care
  • Coordinate services and support planning
  • Manage enquiries, feedback, or complaints
  • Meet legal, regulatory, and administrative requirements


Information will only be shared with others involved in your care with your consent, unless required or authorised by law. Recovery Allies does not use personal information for marketing purposes and does not disclose personal information to overseas recipients.


How is your information stored and protected?


Personal information is stored securely using electronic practice management systems and appropriate safeguards to protect against unauthorised access, loss, or misuse. Information is retained only for the period required by law and professional record-keeping standards.


Does our website collect information?


Our website may use cookies or similar technologies to improve functionality and understand website usage. These cookies collect non-identifiable information and can be managed through your browser settings.


Will this privacy policy change?


Recovery Allies may update this privacy policy from time to time to reflect changes in our practices, services or legal requirements. Any updates will be published on our website, and shared with our clients or their authorised representatives where relevant.

Can you access or correct your personal information?


You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate or incomplete.


Requests can be made by contacting us at hello@recoveryallies.com.au


What if you have a privacy concern or complaint?


If you have concerns about how your personal information has been handled, please contact Recovery Allies so we can investigate and respond.


If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):


🌐 https://www.oaic.gov.au
📞 1300 363 992